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X.47 Service Keeps Stopping

Samstag, 5. Februar 2022, 18:32

Cant seem to keep the service from stopping. Anyone else run in to this?

W10 21H2
AQUASUITE X.47

Windows Logs
Faulting application name: AquaComputerService.exe, version: 10.2.7978.14420, time stamp: 0x61838518
Faulting module name: nvml.dll, version: 8.17.14.9676, time stamp: 0x618a98f8
Exception code: 0xc0000005
Fault offset: 0x000000000007b863
Faulting process id: 0x5a44
Faulting application start time: 0x01d81ab48f19e506
Faulting application path: C:\Program Files\aquasuite\AquaComputerService.exe
Faulting module path: C:\Windows\SYSTEM32\nvml.dll
Report Id: 29a7f5c3-1767-45cf-9a19-f273ba70aaee
Faulting package full name:
Faulting package-relative application ID:

Dieser Beitrag wurde bereits 2 mal editiert, zuletzt von »badincite« (5. Februar 2022, 18:34)

Freitag, 11. Februar 2022, 14:55

try the new the insider version (X49) or try to disable the gpu monitoring in the hardware monitor settings.
looks like an issue with your gpu driver.

MAJO

Junior Member

Freitag, 11. Februar 2022, 19:28

Here the same problem, i contacted with service assist but not answer yet. When my pc start from power off ( power wall off and on), aquaservice not autostart, but if i restart my pc or restart from power off without disconnect from power wall, aquaservice autostart always withouth any problem. I have trried power on power wall, wait some time but not luck. I get 2 error in event system:

1. Nombre de la aplicación con errores: AquaComputerService.exe, versión: 10.2.8077.23764, marca de tiempo: 0x62065298
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.22000.434, marca de tiempo: 0x72a6f702
Código de excepción: 0xe0434352
Desplazamiento de errores: 0x000000000004478c
Identificador del proceso con errores: 0xfd8
Hora de inicio de la aplicación con errores: 0x01d81f69b000fa65
Ruta de acceso de la aplicación con errores: C:\Program Files\aquasuite\AquaComputerService.exe
Ruta de acceso del módulo con errores: C:\Windows\System32\KERNELBASE.dll
Identificador del informe: cd179350-8d17-4f5a-b5f3-f670e665d450
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:


2. Aplicación: AquaComputerService.exe
Versión de Framework: v4.0.30319
Descripción: el proceso terminó debido a una excepción no controlada.
Información de la excepción: System.NullReferenceException
en AquaComputer.Service.ServiceMain+<mainTimer_Elapsed>d__117.HoJ2IT19HGsSfjdK1wl0(System.Object)
en AquaComputer.Service.ServiceMain+<mainTimer_Elapsed>d__117.MoveNext()
en System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
en System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
en System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
en System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
en System.Threading.ThreadPoolWorkQueue.Dispatch()

Freitag, 11. Februar 2022, 19:41

maybe this is an issue with your windows. try an aquasuite clean install.

MAJO

Junior Member

Samstag, 12. Februar 2022, 09:43

i have just install windows and problem continue

Montag, 14. Februar 2022, 08:05

@MAJO is the service working when you manual restart the service after the service is crashed?
Post much more informations about your computer, devices, softare versions ...

Montag, 14. Februar 2022, 21:54

I've created similar thread about service not starting on X47 here:

Aquasite service not starting after upgrade from X.45 to X.47 - English forum - Aqua Computer Forum


Now it seems I'm not the only one with this problem. Update to X49 did not help.
For me there is no crashes, just service itself won't start when windows boots up.
Does not matter if I set it to enable or enable with delay - It won't start on cold boot.
But I can manually start it myself and its stays on - no errors, no crashes.
Haven't had single problem with anything lower than X45, issue exists on X47 and X49 insider.

Is there any command which I can add to autostart to manually enable the service?
As in my previous post, I'm on Win11 since beta and all was wine until recently. Reinstalling, uninstalling aquasuite won't change a thing.

Dienstag, 15. Februar 2022, 07:55

I've created similar thread about service not starting on X47 here:
and where is your DETAILED error desciption including Logs, System desciption, Devices? ......
What have you tryed, can you start the service manually ....

If you need help with your problem, you need to provide much more information.

If 2 people in the forum have problems, you can assume that 1000 others do not have this problem.

Dienstag, 15. Februar 2022, 10:49

I'm more than happy to provide more details, but have no idea where to look for them. I have no obvious symptoms like popping up error messages. In Event Viewer I've got like 30k entries and no idea what to look for. Not everyone is a tech person here.

Dienstag, 15. Februar 2022, 10:55

n Event Viewer I've got like 30k entries and no idea what to look for. Not everyone is a tech person here.
AquaComputerService


and a overview from your hardware, your devices, hardware, ...

Dienstag, 15. Februar 2022, 17:35

I've got 2 errors in Event log related to Aquaservice

1. .NET Runtime

Aplikacja: AquaComputerService.exe
Wersja architektury: v4.0.30319
Opis: proces został przerwany z powodu nieobsłużonego wyjątku.
Informacje o wyjątku: System.NullReferenceException
w AquaComputer.Service.ServiceMain+d__117.HoJ2IT19HGsSfjdK1wl0(System.Object)
w AquaComputer.Service.ServiceMain+d__117.MoveNext()
w System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
w System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
w System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
w System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
w System.Threading.ThreadPoolWorkQueue.Dispatch()

2. Application Error

Nazwa aplikacji powodującej błąd: AquaComputerService.exe, wersja: 10.2.8077.23764, sygnatura czasowa: 0x62065298
Nazwa modułu powodującego błąd: KERNELBASE.dll, wersja: 10.0.22000.434, sygnatura czasowa: 0x72a6f702
Kod wyjątku: 0xe0434352
Przesunięcie błędu: 0x000000000004478c
Identyfikator procesu powodującego błąd: 0x4db0
Godzina uruchomienia aplikacji powodującej błąd: 0x01d821e2fb3993b8
Ścieżka aplikacji powodującej błąd: C:\Apps\aquasuite\AquaComputerService.exe
Ścieżka modułu powodującego błąd: C:\WINDOWS\System32\KERNELBASE.dll
Identyfikator raportu: 0fb9deab-dd66-4f36-a729-6fa184cbf84b
Pełna nazwa pakietu powodującego błąd:
Identyfikator aplikacji względem pakietu powodującego błąd: (no details here)

I can turn on aqua computer service from task manager manually with message info in the log, that it has been started successfully - no errors

My PC Specs:
Asus X99 WS Motherboard
Xeon E5-1680 CPU
32GB Quad Channel DDR4 RDIMM
Nvidia RTX 2080 (MSI)
Asus Xonar D2X
2x Corsair MX500 in RAID
1x Intel nvme SSD


Aquacomputer equipment:
D5 Next
Quadro


Windows 11
All drivers, updates are up to date

My problem seems to be identical as MAJO's.
- service wont start on power on
- will start after each soft reset - no errors

Dieser Beitrag wurde bereits 3 mal editiert, zuletzt von »darrecky« (15. Februar 2022, 17:48)

Dienstag, 15. Februar 2022, 18:31

My problem seems to be identical as MAJO's.
- service wont start on power on
try to increase the service startup delay in the settings to 20 or 30 seconds. (aquauite->service)
Is the service starting after power up with this delay?

Dienstag, 15. Februar 2022, 18:47

The 30 second delay was set since I remember, I've played with that value recently when initial problems started on X47 (tried various within 1 to 50 range and it had no effect then), last setting was 2 seconds.
I've changed it now to 20, turned off PC for a minute and power it back on. The service started as intended, but I need to leave it for tomorrow, when PC would be off overnight - hopefully it will start as well.

Mittwoch, 16. Februar 2022, 19:55

UPDATE:
Service loaded automatically for 2nd time as well. All seems to work on X49 as should.
However I'm not sure if delay settings actually works as Aquacomputer service (2 entries) is 1st on todays log list.