• 21.08.2025, 19:47
  • Registrieren
  • Anmelden
  • Sie sind nicht angemeldet.

 

lovan6

Junior Member

I need Aquacomputer Customer Service for RMA in English

Dienstag, 10. Januar 2017, 11:48

I bought a new Farbwerk from Performance Pc in the US and I need to contact Aquacomputer in Germany since Perfomance PC does not handle Warranty claim. I have not installed the Fabwerk from my PC yet and just bench test the unit with a spare power supply together with 4 IP67 rgb led and Farbwerk start to smoke. No USB nor Aquabus was installed yet just power the unit with a power supply. I decided not to install the unit to my pc because it might burn my rig. If anybody from the forum can help me file a claim is highly appreciated. Thanks
»lovan6« hat folgende Dateien angehängt:
  • IMG_0262.jpg (952,37 kB - 78 mal heruntergeladen - zuletzt: 27. Juli 2025, 18:10)
  • IMG_0263.jpg (932,13 kB - 70 mal heruntergeladen - zuletzt: 27. Juli 2025, 18:10)

wpuser

Senior Member

Dienstag, 10. Januar 2017, 15:09

I don't think there is an English RMA available...

http://aquacomputer.de/rma-formular.html

Here is the translation:

"Ihr vollständiger Name" - your full name
"Straße + Hausnummer" - street, house number
"Adresszusatz" - additional address information, for example apartment number
"Postleitzahl" - zip code
"Ort" - City
"Ihre Mail Adresse" - email address
"Telefonnummer" - phone number, it is not mandatory to give that information
"Aqua Computer Kundennummer" - customer number from Aqua Computer, if you already have one
"Produktname" - name of the product, in your case: farbwerk
"Kaufdatum" - date of purchase
"Ausführliche Fehlerbeschreibung" - detailed description of the problem
"Zubehörliste" - accessory, it is recommended to send also the LED strips and the connector cables you used in
"Sicherheitsfrage" - add up the numbers

Dieser Beitrag wurde bereits 1 mal editiert, zuletzt von »wpuser« (11. Januar 2017, 14:43)

InfoSeeker

Senior Member

Dienstag, 10. Januar 2017, 16:23

Or you can send them an email at support@aqua-computer.de
They will communicate with you in English.