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USB 3.1 > How to connect Aquaero 6 to the motherboard?

Friday, June 28th 2019, 12:49pm

Just installed a new machine with asus sage x299 w 10G and I am having issues with the usb connection between the aquaero 6 and the motherboard: it is not recognized.
I connected the Aquaero 6 to the back side usb connector and tried all of them!
This motherboard has usb 3.1 gen1 and gen2.
Could you please help me out with this major issue because as long as the Aquaero 6 is not recognized, i can't install the software.

Thanks you very much,




Tuesday, July 2nd 2019, 10:48pm


Test with the USB front ports, the most likely that the ports are failing in the machine.

Thursday, July 18th 2019, 2:10pm

Thank you very much,
Did that and it works.