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Octo issues on first install

Audrieu

Newbie

Octo issues on first install

Friday, December 18th 2020, 10:22am

So just finished build my new system, as I went to fill the loop I noticed that none of the fans were reacting to the octo, (this is the first time the octo had been powered on) the status is flashing red, which I read is an error state.

I rerouted everything to mb headers and got the computer to boot. The aquasuite software says it needs to update the firmware on the octo, but almost instantly errors.

Anyone any idea's in a direction I could head?

cheers!

sebastian

Administrator

Friday, December 18th 2020, 10:31am

Disconnect everything. Connect only Power and USB. Power of you computer and try it again.

Audrieu

Newbie

Friday, December 18th 2020, 10:36am

With only power and the usb connected and after a power off for a minute it still has the same issues on powering the system back up

sebastian

Administrator

Friday, December 18th 2020, 11:03am

is the firmware update working?

Audrieu

Newbie

Friday, December 18th 2020, 11:14am

It is not. Tells me there was an error, asks me to turn everything off and wait 20 second and power it the computer and try again . Which we have done.

sebastian

Administrator

Friday, December 18th 2020, 11:18am

Try the device with an other computer.
Is the device is blinking when you power off your computer.

Audrieu

Newbie

Friday, December 18th 2020, 11:24am

The device is not blinking when the system is off. I tried it on another (although I didn't try the software) assumed it was the same becuase the status light was flashing red.

Audrieu

Newbie

Friday, December 18th 2020, 7:33pm

ok took it to work and tried it on on another comptuer. Aquasuite wont pick it and in windows U see usb device with the status of "Device Descriptor Request Fail") will need to double check on the system at home if it is doing the same thing.

mba

Newbie

Monday, June 21st 2021, 6:33pm

Hello, any news on your issue? I have the same issue brand new OCTO, blinking red light. I wrote technical support but no answer yet.

SaiBork

Junior Member

Saturday, June 26th 2021, 10:12am

Support email can take 4 weeks to reply at this time, so it may be a while before you get a response.

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