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After Aquasuite X.72 update, software says it is not activated and cannot connect to server

EmInterrupted

Newbie

After Aquasuite X.72 update, software says it is not activated and cannot connect to server

Tuesday, August 15th 2023, 6:01pm

Hello, I just updated my Aquasuite to X.72 and immediately after reboot, Aquasuite now says it is not activated. In settings, I see an error that the connection to the server has failed and to check my internet connection or try again later. Since it was just working prior to the update, I'm wondering if this is an issue with that update or if there is a current server issue on the AquaComputer side? My internet is working normally. Thanks!

Saschman73

Junior Member

Tuesday, August 15th 2023, 6:30pm

same here!

sebastian

Administrator

Tuesday, August 15th 2023, 6:41pm

This is a Problem with the Server, try it again in a few hours.

Dops

Senior Member

Tuesday, August 15th 2023, 6:50pm

Same here.

Do we have to restart the pc/suite/service afterwards or will the service automatically connect to the server?
wie man Fragen richtig stellt

sebastian

Administrator

Tuesday, August 15th 2023, 7:01pm

This is a Server Problem. We cant say when the infrastructure is running. Try again later.

Dops

Senior Member

Tuesday, August 15th 2023, 7:06pm

I didn't mean that, but thanks for the reply anyway.
wie man Fragen richtig stellt

suty455

Newbie

Tuesday, August 15th 2023, 7:56pm

can it just be left to run in the meantime in an unactivated state am assuming it will keep the background settings as it was?

xinu00

Newbie

same problem after update - octo and high flow next are not recognized

Tuesday, August 22nd 2023, 11:56am

same here !
good to know, hopping for a quick fix, because its not a good place to be guys, we can't see ! lol 8)

Edit : with the excellent customer service figured out the problem was a busted internal usb header from a hub, nothing to do with the update in the first place ! cheers ! :thumbup:
i see now :P

This post has been edited 3 times, last edit by "xinu00" (Aug 22nd 2023, 4:28pm)

sebastian

Administrator

Tuesday, August 22nd 2023, 2:34pm

Everything is working with the Activation!

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