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Aquasuite x.59 doesn't see the CPU's data

PetrovichOriginal

Junior Member

Aquasuite x.59 doesn't see the CPU's data

mercredi 7 août 2024, 11:10

I am using aquacomputer cuplex kryos next with vision and I want the display to show the CPU temperature. But aquasuite does not display processor data. All others (motherboard, RAM, HDD) are displayed correctly. Why is this happening?
PetrovichOriginal a envoyé l’image suivante :
  • Screenshot 2024-08-07 135625.png

PetrovichOriginal

Junior Member

mercredi 7 août 2024, 11:12

My hardware: Gigabyte B650M Aorus PRO AX + Ryzen 7800 x3d

Ce message a été modifié 1 fois. Dernière modification effectuée par "PetrovichOriginal" (7 août 2024, 11:18)

sebastian

Administrator

mercredi 7 août 2024, 11:24

your aquasuite version is too old.
release date: aquasuite X.59 (28.09.2022)
cpu: 7800x3d -> release 2023

https://licensing.aquacomputer.de/shop/aquasuite

PetrovichOriginal

Junior Member

mercredi 7 août 2024, 11:51

I updated the version to x.79. No result

sebastian

Administrator

mercredi 7 août 2024, 12:08

This looks like an error when installing the drivers for monitoring.
Check whether your virus scanner is blocking anything.
Known problems are: BitDefender, Avast, Avira

PetrovichOriginal

Junior Member

mercredi 7 août 2024, 12:11

I just installed an operating system on a new computer. There are no viruses and AIDA sees the CPU temperature

PetrovichOriginal

Junior Member

mercredi 7 août 2024, 13:03

Citation de "sebastian"

your aquasuite version is too old.
release date: aquasuite X.59 (28.09.2022)
cpu: 7800x3d -> release 2023

https://licensing.aquacomputer.de/shop/aquasuite



how to get a refund of 9.90 euros for a non-working version?

sebastian

Administrator

mercredi 7 août 2024, 13:07

Check Windows Defender or your Anti Virus Software.
It is a know issue as a false positive detection from our Monitoring Driver.

PetrovichOriginal

Junior Member

mercredi 7 août 2024, 13:24

Citation de "sebastian"

Check Windows Defender or your Anti Virus Software.
It is a know issue as a false positive detection from our Monitoring Driver.

What exactly should I check in the Windows Defender?

PetrovichOriginal

Junior Member

mercredi 7 août 2024, 14:03

Citation de "sebastian"

your aquasuite version is too old.
release date: aquasuite X.59 (28.09.2022)
cpu: 7800x3d -> release 2023

https://licensing.aquacomputer.de/shop/aquasuite


You didn't answer me, how to get a refund of 9.90 euros for a non-working version? Your advice did not help me solve the problem and I wasted my money

sebastian

Administrator

jeudi 8 août 2024, 07:21

Citation de "PetrovichOriginal"

for a non-working version? Your advice did not help me solve the problem
you have to write a mail to info@aqua-computer.de
the problem is not the aquasuite. the problem is somewhere in your WIndows configuration.

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