Hi,
I'm actually looking for technical support, but I'm only aware of this forum as the only contact for the company.
I have a Win10 machine with a High Flow Next, a Leakshield, and an up-to-date Aquasuite managing them.
They're both on internal USB ports, which are configured to keep the power ON after shutdown. I guess that's the desired config,
otherwise how would you get non-stop monitoring with the Leakshield for example
(not that it's relevant anymore for me, as the Leakshield has a design flaw that renders it useless, but the argument of a theoretical non-stop monitoring is relevant for this case)?
The devices are configured to go in stand-by mode.
Yet, for some inexplicable reason sometimes they stay online with the computer shut down.
I wouldn't care much if it didn't keep me awake at night.
The immediate fix for this bug is to power cycle the computer either by a reboot/shutdown,
or just power off the PSU until everything blacks out and then turn the PSU on again - at which point the devices come back ON, but they go in standby shortly after.
Is this a known bug that the suspend command isn't sent/received sometimes?
Even without a suspend command the devices should go to sleep if the host controller goes quiet for some time I'd think...
PXL_20250923_010020932.jpg

Zitat von »Taubenhaucher«

Look at the top right of the forum, where it says “Support.” If you click there, you will see the email address: support@aqua-computer.de.
There is hardly a simpler solution.

I would have never guessed that the "support" button is a link in itself. Logic would dictate a scroll down menu should ever be clicked on its elements only, and none of the menu elements say "contact support" in it.

It's hard to say as it's only been a week or less, since I made any changes to the system settings.
Long story short GPT-5 gave me some good advice. Aquacomputer technical support was hardly giving me any, they were just adamant convincing me that their devices don't have any reported issues...
The only meaningful change I've made - I think - is that for some reason the "USB selective suspend" was turned off in Windows Advanced Power Settings. That's not how I remember having it, but hey...
Technical support suggested that there might be some differences between the internal USB ports, GPT-5 also suggested that on some boards they might be wired differently. As in one port might have the 5Vsb connected for USB charging, so it's permanently on, etc. So trying different ports could also be a thing.

Quoted from "gDavid"

Did you resolve your issue? If so, can you share how you did that please?